FAQ

Frequently Asked Questions

1. What if I purchase an item and then I see it somewhere else cheaper?

HMVPL Lighting are committed to providing you with the guaranteed lowest price for your online purchase. For this purpose, HMVPL.com is proud to offer its 100% Price Guarantee. If within 10 days of placing your order at HMVPL.com, you find a lower and verifiable advertised price (including any shipping and handling charges) on the same individual item seen at HMVPL.com, upon proper verification we will refund to you 100% of the difference.

2. Can I change my order?

Once your order is placed we go to work to fulfill your purchase as quickly as possible. This means that changes or cancellation requests cannot always be fulfilled. You should also know that once an order is placed, it cannot be changed online. Your full satisfaction and commitment to the accuracy of your order is always our top priority. As such, you may contact Customer Service to make a request for a change or cancellation. We will make our best efforts to apply the requested change.

3. When do I get my refund once I have returned an item?

We realize that refunds are a priority for our customers. Once we have received and inspected the item we are usually able to apply the refund onto the original payment card within one week. Should there be any delays in processing your refund upon receipt of your return, you will be contacted by a member of our Customer Experience team.

4. If I return an item how is my refund calculated?

We work closely with our vendor partners to absorb any costs associated with returning products. For a select few vendor partners, however, modest restocking fees may apply to your return. If you change your mind and decide to return an item that is defined as returnable (e.g. non-closeouts and non-custom products), you are responsible for the return shipping costs. If you receive an item that is damaged, defective or if it is not what you ordered, we will, of course, provide a replacement at no charge. 

5. How do I return a product?

If you want to return an item you may do so within 30 days of receipt as long as it is defined as a returnable item. Just contact Customer Service . 

6. Do I get charged when my order is placed or when it ships?

For orders placed using credit cards, PayPal and others, the full amount of the purchase is authorized and collected when your order is placed. Should part or all of your order be cancelled prior to shipment, all associated funds will be returned upon confirmation of cancellation.

7. Do you offer discounts on large quantity orders?

We offer discounts for members of the trade such as designers, architects and contractors who have presented appropriate credentials and been approved. To learn more about our Trade Professionals Program and to fill out a free application, please our customer service. If you are not a member of a relevant trade but would like to inquire about a large purchase quote, please contact our customer service, too.

8. Will there be shipping charges for our products?

Our products ship for free within the US (We do not ship to Alaska, Hawaii, US protectorates (e.g., Puerto Rico), P.O. boxes, or APO/FPO addresses.If your address in these areas, you should pay extra shipping cost for delivery.)

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